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Terms & Conditions

Welcome to Ivory Wild! These Terms and Conditions govern your use of our website and the purchase of our handcrafted products. By using our site, you agree to be bound by these terms.

1. About Us

Ivory Wild is a small business established in 2020, offering handcrafted, natural home decor and scented products. We are based in the UK and pride ourselves on using wild, eco-conscious ingredients.

2. Use of Our Website

You agree to use our site for lawful purposes only and not to misuse or disrupt the services we provide.

3. Products and Descriptions

We strive to ensure all product descriptions, images, and prices are accurate. However, due to the handmade nature of our items, slight variations may occur.
All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.

4. Ordering & Payment

  • Orders are confirmed upon full payment.

  • We accept secure payments via [insert payment methods, e.g., PayPal, Stripe, credit/debit cards].

  • You will receive a confirmation email once your order is placed.

5. Shipping & Delivery

  • We ship within the UK and internationally where possible.

  • Delivery times vary depending on location and product availability.

  • We aim to dispatch orders within 2 working days.

  • Shipping costs are calculated at checkout and clearly stated before payment. See Shipping Policy for more details.

6. Returns & Refunds

  • If you are not satisfied with your purchase, please contact us within 14 days of receiving your order.

  • Items must be unused and in original condition to be eligible for return.

  • Custom or made-to-order items may not be returnable unless faulty.

  • Refunds will be issued once items are returned and inspected.

  • Return shipping costs are the responsibility of the customer unless the item is defective.

  • See Refund Policy for more details.

7. Intellectual Property

All content on our website — including text, images, logos, and product designs — is the intellectual property of Ivory Wild. You may not reproduce, distribute, or use our content without written permission.

8. Limitation of Liability

Ivory Wild is not liable for:

  • Any indirect, incidental, or consequential damages.

  • Delays or failures caused by events beyond our control (e.g., postal disruptions, natural disasters).

  • Allergic reactions to ingredients (we advise checking all product details before purchase).

9. Privacy Policy

Your use of our site is also governed by our Privacy Policy, which outlines how we collect and handle your data.

10. Changes to These Terms

We may update these Terms & Conditions at any time. Any changes will be posted on this page, and continued use of the site constitutes acceptance of those changes.

11. Contact Information

If you have questions or concerns, please contact us via the chat function.

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