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Shipping Policy

At Ivory Wild, we’re committed to getting your handcrafted items to you as quickly and safely as possible. Please read below for details on how we handle shipping and delivery.

1. Processing Time

  • All orders are processed and dispatched within 2 working days (Monday to Friday, excluding UK public holidays).

  • During busy periods or promotional events, dispatch times may be slightly longer — but we’ll always keep you informed via our website chat if there are delays.

2. Shipping Destinations

We currently ship:

  • Across the UK (including Northern Ireland and the Highlands)

  • Internationally to selected countries — please check availability at checkout

3. Delivery Times

Estimated delivery times (after dispatch):

  • UK Standard Shipping: 2–5 working days

  • International Shipping: 5–10 working days (depending on destination and customs)

Note: These are estimates provided by our delivery partners and may vary.

4. Shipping Rates

  • Shipping costs are calculated at checkout based on your delivery address and preferred method.

  • Free UK shipping may be available on orders over a certain amount — check our homepage or promotional banners for current offers.

5. Tracking Your Order

  • Once your order is dispatched, you'll receive a shipping confirmation with tracking details (if applicable).

  • For any delivery questions, use our website chat — we're here to help in real-time.

6. Delivery Issues

If your order hasn’t arrived within the estimated time:

  1. Check the tracking link provided in your shipping confirmation.

  2. Contact your local delivery provider with the tracking reference.

  3. If you need further help, message us via the chat icon on our website and we’ll assist you.

7. Wrong or Incomplete Addresses

Please double-check your shipping address at checkout. Ivory Wild is not responsible for orders delayed or lost due to incorrect address details provided by the customer.

8. Customs & Import Fees (International Orders)

International customers are responsible for any customs duties, taxes, or fees required by their local government.

Questions?

We’re happy to help! Use the chat function on our website for any questions about your order or shipping options.

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